Nov 2017 - May 2025

CANARY Consulting

Remote, Global

SENIOR PRODUCT RESEARCH ANALYST

Achieved a product approval success rate of over 98% by translating complex regulatory requirements into standardized submission processes, coordinating with state regulatory agencies, and leveraging targeted market research.
Initiated and coordinated team building events, volunteer opportunities and company donation matching program.
Facilitated the growth of a start-up into a boutique insuretech consulting firm by optimizing internal systems, implementing operational procedures, managing budgets, and building a high-performing, international team.
Established and conducted weekly competitor benchmarking audits to analyze product features, inform client decision- making, and drive meaningful product improvements.
Trained and mentored team members in quantitative and qualitative research methodologies, data analysis, and reporting through robust quality assurance techniques, data lifecycle management procedures, and continuous improvement frameworks to enhance data effectiveness and search-ability.
Collaborated with clients, business analysts, and data scientists to transform strategic objectives, product requirements and market insights into actionable operational plans, ensuring seamless execution of go-to-market strategies.

Feb 2017 - Nov 2017

Five Rivers MetroParks

Dayton, OH, USA

EVENTS COORDINATOR

Increased post-event attendee survey satisfaction score by 12% by implementing feedback informed process improvements such as signage placement, on-site leadership visibility, and queue flow methods.

Led a cross-functional team of four in executing high-impact, community-centered events by developing detailed customer profiles, communicating them clearly to stakeholders, and delegating tasks based on each team member's strengths and skills.
Enhanced attendee experience by significantly improving crowd flow and information dissemination at an event with 700+ attendees through the design and implementation of a streamlined layout.

Jan 2016 - June 2016

EKA Monumental Sculpture

Remote, Global

OPERATIONS CONSULTANT

Provided contract amendments to the $1.5 million John Safer/MGM National Harbor sculpture project in Washington, DC, ensuring the smooth execution of a high-profile public art installation.
Negotiated advantageous contract terms by conducting in-depth competitor analysis and product-specific research, leveraging primary and secondary data to reduce supplier costs and minimize liabilities.
Consistently outpaced project milestones by researching and implementing regulatory standards, clearly communicating expectations, maintaining contractual compliance, and proactively mitigating risks.

Nov 2010 - April 2012

Pilot Interactive - Virginian Pilot

Norfolk, VA, USA

OPERATIONS COORDINATOR

Spearheaded a 38% increase in ad campaign fulfillment accuracy by redesigning workflows to simplify sales processes and contract input procedures.

Improved overall campaign turnaround time 19% by automating critical processes, reducing bottlenecks, and retraining staff.
Streamlined operational workflows by creating sales manuals, standard operating procedures (SOPs) and launching weekly performance reports.